247 Fitness 30 Day Money Back Guarantee on Fitness Equipment. We at Fitness Solutions understand that buying a treadmill or elliptical is a significant investment. To help alleviate any concern and give you 100% confidence that we do in fact represent quality treadmills and ellipticals and we stand behind our products, 247 FITNESS offers an 30 day trial period on all of our equipment. If you are not completely satisfied with your product we will refund your purchase amount, no questions asked. All the customer is responsible to pay is an 8% restocking fee within the 30 day trial period and have the original packing material.
* 247 FITNESS requires that you keep the packaging to facilitate a return if necessary. All returns will need a Return Merchandise Authorization (RMA) number. Any returns that arrive back to 247 FITNESS without an RMA will be refused. All RMA numbers must be requested within the 30 day window, from time of delivery. To obtain a Return Merchandise Authorization (RMA), contact 247 FITNESS at email@example.com. We will credit your purchase immediately upon receipt and inspection of the product in one of our stores. Refused shipments and products being returned without the original packaging are subject to a 15% restocking fee and freight/handling charges. Customers will additionally be responsible for any freight damage if not properly packaged.
* 247 FITNESS will credit back freight charges only and will not credit back fees that were paid to deliver and/or install the treadmill or elliptical into your home or any assembly fees that may have been paid to a third party. 247 FITNESS is not responsible for any disassembly or removal of the product from the home. The customer is responsible for the repackaging of the treadmill or elliptical and removal from the home in the original packaging. 247 FITNESS is only obligated to pick up products being returned from your driveway, garage, curbside, etc. if they were delivered in that manner.
* 247 FITNESS reserves the option to repair or replace the defective product with a product of equal or better features and functionality. A replacement part or product may be new or refurbished. While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturing delays, delays caused from shipment of parts to a service facility or acts of God.
To process a replacement or return, please 247 FITNESS at firstname.lastname@example.org Once contacted, you will receive a confirmation of your request with instructions on how to proceed within 24-48 business hours. If a replacement or return is needed, due to damage, defect or buyers remorse, the machine will be picked up and delivered/removed with the same delivery option chosen during checkout through 247 FITNESS. You can choose to upgrade your shipping option at the full cost listed on our shipping page.